Frequently asked questions about our Terms & Conditions
Withdrawals are final once processed. If funds don't arrive in your DANA, OVO, GoPay or bank account within the promised timeframe, contact our support team immediately with your transaction ID. We investigate and can request your payment provider to trace the transfer. Most delays resolve within 24 hours.
Yes. You can request account closure through your dashboard settings or live chat. Once closed, your balance is withdrawn to your registered payment method. Temporary account pause is available for specific periods where local law permits. Contact support to discuss your options.
All terms apply equally to mobile browser, desktop and our native app. When you log in from Bandung or anywhere else, the same policies govern your deposits, gameplay and withdrawals. Switch between devices without restriction; your account balance and history sync instantly.
We collect your name, contact details, payment information and play history to operate your account and comply with regulations. We keep this data for 7 years after account closure. You can request a full data export or deletion at any time through our support channels.
Promotional credits, deposit matches and spin features are subject to separate terms posted in the lobby. Check the promo board before you fund your account. Terms state the minimum play-through, game restrictions and withdrawal rules. Contact support if any term is unclear.
We require proof of identity (passport or government ID) and address verification before withdrawal. This is a regulatory requirement, not optional. Upload documents through your account dashboard or live chat. Most verifications complete within 2 hours during business days.
Report any disputed charge through live chat or email with your transaction details. We investigate within 48 hours. If the charge is confirmed as an error, we reverse it immediately. If you dispute a charge with your bank or payment provider, we cooperate with their inquiry.
