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How We Protect Your Personal Data

At lgolive slot, your personal data is handled with a clear set of rules — we collect only what we need to run your account, process your deposits…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyData access on requestIndonesia-specific retention rules24/7 privacy support channel
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lgolive slot How We Protect Your Personal Data
CONTACT OUR PRIVACY TEAM

Reach Us About Your Data Rights

If you have a question about how your data is used, want to correct information on your account, or need to submit a deletion request, our privacy support team is available around the clock. You can reach us through live chat, email or WhatsApp — responses to formal data requests are sent within 72 hours. Players in Bandung and across Indonesia use the same channels to submit requests at any hour.

Team online

Live Chat

Our live chat channel is open 24 hours a day, 7 days a week. Start a conversation from your account dashboard and a privacy-trained support agent will respond within minutes to address your data query.

Email Privacy Request

Send a formal data access, correction or deletion request to our dedicated privacy email address. We acknowledge every request within 24 hours and resolve it fully within 72 hours, in line with applicable obligations.

WhatsApp Support

Reach our privacy team on WhatsApp for quick questions about what data we hold or how your DANA, OVO or GoPay transaction records are stored. Available daily from 08:00 to 24:00 WIB.

HOW WE HANDLE YOUR DATA

Browse Our Data Handling Practices

Every data practice at lgolive slot is designed to give you clarity and control. From the moment you open an account to the point you request deletion, we document what we collect…

Data Collection Scope

We collect your registration details, device type, IP address and payment method identifiers — such as your DANA or OVO account reference — only to operate your account, verify transactions and detect unauthorised access attempts on your profile.

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to understand which features you use most. You can manage cookie preferences from the settings menu inside your account dashboard at any time.

Account Security Measures

Your account is protected by TLS 1.3 encryption on every connection, two-factor authentication available on request, and automatic session expiry after 30 minutes of inactivity — reducing the risk of unauthorised access if you step away from your device.

Data Retention Period

We retain your account data for as long as your account is active and for a defined period after closure, as required by applicable obligations. Transaction records linked to GoPay and QRIS payments are kept for the minimum period depends on local law requires.

Third-Party Data Sharing

We share data only with payment processors such as DANA, OVO, GoPay and QRIS gateways to complete your transactions, and with fraud-detection services operating under strict confidentiality agreements. We do not share your information with advertisers or unrelated third parties.

Your Right to Request Changes

You can request access to, correction of, or deletion of your personal data at any time by contacting our privacy team via live chat or email. We will confirm receipt within 24 hours and complete the action within 72 hours where local law permits.

Open Answers to Your Privacy Questions

These are the questions our account holders in Indonesia ask most often about how their data is collected, stored and protected on this platform. If you do not find your answer here, our live chat team is available 24 hours a day to help you directly.

We collect your name, email address, phone number, date of birth and the payment method you register — such as DANA or OVO. We also log your IP address and device type each time you log in to help protect your account from unauthorised access.

Payment transaction references are stored in encrypted form on access-controlled servers. We retain only the data needed to verify your deposit or withdrawal — we never store your full DANA wallet credentials or OVO PIN. Full transaction logs are accessible to you on request.

Yes. Submit a data access request via live chat or our privacy email address. We will compile and send a full copy of the personal data linked to your account within 72 hours of receiving your verified request, where local law permits.

Contact our privacy team through live chat or email and submit a deletion request. We will close your account and erase your personal data within the timeframe required by applicable obligations, retaining only what depends on local law requires us to keep.

We share data only with payment processors — DANA, OVO, GoPay and QRIS gateways — to complete your transactions, and with fraud-detection partners under confidentiality agreements. We do not sell or share your information with advertisers or unaffiliated companies.

We use session, preference and analytics cookies. Session cookies keep you logged in; preference cookies save your lobby layout; analytics cookies show us which features are used most. You can view and adjust all cookie settings inside your account dashboard under Privacy Settings.

After account closure, we retain your data for the minimum period that depends on local law in Indonesia. Transaction records linked to GoPay and QRIS may be kept longer to satisfy financial reporting obligations. All other personal data is erased once the retention period ends.

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