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Explore Our Legal Terms and Your Rights

lgolive slot operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which account access is permitted — where local law…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data rights includedContact path for legal requestsPolicy applies to Indonesia
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lgolive slot Explore Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If you have a specific question about your rights, a data request, or a dispute related to your account, our support team is reachable through three direct channels. Our agents handling legal and policy matters are available seven days a week, from 08:00 to 23:00 WIB, including for accounts registered from Bandung and across Indonesia.

Team online

Live Chat — Legal Queue

Access the dedicated legal queue through the live chat icon on this page. Available 08:00–23:00 WIB daily. Agents can log formal policy queries and escalate data-access requests within the same session.

Email — Policy Requests

Send detailed legal queries or account-data requests to our policy email address. We aim to acknowledge within 24 hours and resolve within 3 working days, in line with our stated retention and rights obligations.

Account Help Centre

Your account dashboard includes a Help Centre section where you can submit a formal policy complaint, request data correction, or ask for a copy of records tied to your DANA, OVO or GoPay transactions.

POLICY HANDLING DETAIL

See How We Manage Data, Cookies and Account Security

Our legal obligations extend beyond a single document. We handle your personal data, cookie preferences, account security settings and retention schedules according to a set of internal policies that reflect current applicable…

Data Handling

Your personal details — name, contact information and payment identifiers from DANA, OVO, GoPay or QRIS — are stored in encrypted form and never sold to third parties. Access is limited to authorised operations staff only.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand page-level behaviour. You can adjust cookie preferences in your browser settings at any time without affecting your account status.

Account Security

Two-factor authentication is available on all accounts. We log every login attempt — including failed ones — and flag unusual access patterns. If we detect suspicious activity, we contact you before taking any restrictive action.

Data Retention Schedule

Transaction records, including QRIS and GoPay payment logs, are retained for the period required by applicable financial regulations. After that window closes, records are deleted or anonymised in line with our internal retention schedule.

Your Right to Request Changes

You can request a correction of inaccurate personal data at any time through the Account Help Centre or via our policy email. We aim to process corrections within 5 working days of receiving a verified request.

Who to Contact

For formal legal matters — including data-access requests, account-closure disputes or policy complaints — direct your communication to our Policy Team via the email channel. All formal requests receive a written acknowledgement and case reference number.

Answers to Common Legal and Policy Questions

These are the questions we hear most often from account holders in Indonesia about their legal rights, data, and how our policies apply to them. Each answer reflects how we actually operate — not a generic disclaimer.

Access depends on local law. We apply eligibility checks at the point of registration and reserve the right to restrict accounts in regions where local regulations do not permit access. If you are unsure, contact our support team before opening an account.

We collect your name, contact details, and payment identifiers linked to DANA, OVO, GoPay or QRIS transactions. We also log device and session data for security purposes. No data is sold to third parties at any point.

Submit a data-access request through the Account Help Centre or send it to our policy email address. We aim to provide a full response within 5 working days. You will receive a case reference number as acknowledgement of receipt.

Yes. Send a correction or deletion request via the policy email channel with your account ID and the specific detail you want changed or removed. We process verified requests within 5 working days, subject to legal retention obligations.

Transaction records for DANA, OVO, GoPay and QRIS payments are retained for the minimum period required by applicable financial and regulatory rules. After that period, records are deleted or anonymised according to our internal retention schedule.

Contact our Policy Team directly via the policy email channel or through the live chat legal queue, available 08:00–23:00 WIB. All formal disputes receive a written acknowledgement and are reviewed within 3 working days of initial contact.

Our primary policy documents are in English, which governs in the event of any interpretation conflict. If you need clarification on a specific clause, our support team can walk through the relevant section with you via live chat or email.

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